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Term of Use | WhiteWood Decorative Wooden Products

Term of Use

Welcome to huphengwoodworks.com.sg.

Please read these Terms of Use (“Terms”) carefully, because each time you use or access this Site, it constitutes your agreement to follow and to be bound by these Terms. HupHeng reserves the right to make changes to the Site and to these Terms from time to time.

When we make such changes, they will be posted here. For this reason, we encourage you to review these Terms whenever you use our Site. By visiting our Site, you agree to accept any such changes. HupHeng provides you with access to and use of the Site subject to your compliance of the Terms stated here.

Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

Registration

You will be required to register an account before you can use the services or features available on this site. You must ensure that all information you provide about yourself is true, accurate, current and complete in all respects.

Should your information change at any time, please immediately update your details in your account here. HupHeng will not be responsible for any inaccurate information provided by you. We may also change registration requirements from time to time.

Password

The account password you provide should be unique and kept secure, and you must notify HupHeng immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information on how we use your data.

Eligibility to Purchase

In order to make purchases on our site, you must have a registered account with us. Your account must include your personal details like your real name, phone number, email address and other requested information.

You are required to provide payment details that you represent and warrant are both valid and correct. You must also confirm that you are the person referred to in the billing information provided.

Only individuals who meet the HupHeng terms of eligibility are allowed to make purchases. These individuals must have a valid credit/debit card issued by a bank acceptable to HupHeng, whose applications are acceptable to HupHeng and who have authorised HupHeng to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. To prevent potential fraud, HupHeng reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

When you make an offer to purchase, you expressly authorise us to perform credit checks and where necessary, to transmit or to obtain information (including any updated information) from you or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit authorisation and to authorise individual purchase transactions.

You will also agree to us using your personal information to conduct appropriate anti-fraud checks. The personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information on how we use your data.

Orders

All orders are subject to acceptance and availability.

Items which you have placed into MY SHOPPING BAG are not reserved and may be purchased by other customers.

Pricing Policy

Product prices are displayed in SGD$ for easy viewing. The final amount paid by you will be in SGD$. It will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

All prices and offers remain valid as advertised from time to time. The currency prices of a product displayed on the site at the time the order is accepted will be honoured, except in cases of patent error.

Import Duties and Taxes

Our product prices do not include any import duties and/or taxes that may be imposed by the country you are shipping to. As such, you are liable for all such duties and taxes, and these costs will be invoiced to you directly by our carrier partners, UPS, FEDEX, DHL. Payment of these may be necessary for the release of your order from customs upon arrival. HupHeng will not be responsible for any of these costs.

If you are unsure about your country’s import duty and tax policy, we recommend that you contact your local customs authority to determine the landed cost price prior to purchase completion.

Insurance and Delivery

HupHeng DOES NOT insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by HupHeng, and transfer of responsibility in the same way.

Please note that we aim to process all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. HupHeng is not responsible for any delays caused by destination customs clearance processes.

We ship out orders every working day. Orders made after 12pm on Saturdays will be processed and dispatched the next working day (i.e. Monday). Orders made on Sundays and public holidays will be processed and dispatched the following working day. Please allow 2-3 working days for local orders, 3-7 working days for international orders. Note that carrier partner does not deliver on Sundays and public holidays.

Returns and Exchanges

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within thirty (30) days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within fourteen (14) days of receiving the order, by email or post, before requesting your Return Merchandise Note (RMN)through your HupHeng account.

Our Return Policy

All merchandise bought during SALE is final. They cannot be returned for exchange, credit or refunds.

For non-SALE items, merchandise must be returned unused and in its original condition with all HupHeng packaging still intact. Where provided, nail, glue, saw, pencil should be included with your return. Any item that does not meet these requirements and/or are damaged or soiled will not be accepted for a refund or exchange and will be sent back to you at your expense.

The items to be returned/exchanged must be sent back to us within fourteen(14) days of the delivery date for Malaysia/Singapore orders, and within thirty (30) days of the delivery date for international orders sent to all other countries. Any items sent to us after the stipulated period will be sent back to the customer at the customer’s expense with the RMN request cancelled. HupHeng will not be responsible for any lost mails in connection to such returns or exchanges.

Please email returns@huphengwoodworks.com.sg if any of your purchases have been delivered without HupHeng sticker.

All items returned must have a Return Merchandise Note (RMN) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability, or for another product at the same price, subject to availability. Alternatively, you may opt for a credit refund. HupHeng does not offer cash refunds.

If you opt for the credit refund, the selling price of the product will be credited into your account for future use. Credits cannot be exchanged for cash.

Wood Colour

As wood is a natural material, there will bound to have slight colour variations on each piece of wood. We will make every effort to choose the same colour but we cannot guarantee it to be all the same at your point of view.

Intellectual Property Rights

Your use of the HupHeng Site and its contents grants no rights to you in relation to any copyright, designs and trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including HupHeng Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by HupHeng andd/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Content

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. HupHeng tries to ensure that the information on this site is accurate and complete. HupHeng does not promise that its Content is accurate or error-free. HupHeng does not promise that the functional aspects of the Site or HupHeng’s Content will be error free or that this Site, its Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

Opinions expressed on a bulletin board, chat room or any other publicly accessible area of the Site are the personal opinions of the authors and do not reflect the views of HupHeng. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to HupHeng the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but HupHeng does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email to hui@huphengwoodworks.com.sg

HupHeng reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libellous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of HupHeng and accept no responsibility for any such views expressed in any media.

No Commercial Use

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Your Activity

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may deny you access to this Site on a temporary or permanent basis.

You agree that our Site may expose you to content that may be objectionable or offensive. HupHeng shall not be responsible to you in any way for the content that appears on this site nor for any error or omission.

You also explicitly agree, that in using this Site or any service provided, that you shall not:

provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortuous, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this web site or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law;
impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any Content provided by you;
collect or harvest any data about other users;
provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent;
provide any Content that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.

Third Party Sites

We may include hyperlinks on this Site to other websites or resources operated by parties other than HupHeng, including advertisers. HupHeng has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.