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Returns | WhiteWood Decorative Wooden Products

Returns

HupHeng ensures you quality is our highest priority.

OUR GUARANTEE

We guarantee our merchandise to be free of defects and will accept any defective item for exchange or credit refund.

PURCHASES & RETURNS

All merchandise bought during SALE is final. They cannot be returned for exchange, credit or refunds.

Request for returns and exchanges must be notified in writing, by email or post, within fourteen (14) days of the delivery date.Upon receipt of your notice of contract cancelation, we will email you a Returns Merchandise Note (RMN) number.

The merchandise must be returned unused and in its original condition with all HupHeng sticker still attached. Where provided, nails, saw, glues,pencil should be included with your return. Any item that does not meet these requirements; are damaged or soiled; and/or returned to us after the stipulated period will not be accepted for a refund or exchange and will be sent back to you at your expense.Please email returns@huphengwoodworks.com.sg if any of your purchases have been delivered without HupHeng sticker.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within thirty (30) days of us receiving your cancelation notice. If we do not receive the canceled order back, we will arrange to have it collected from you at your cost.

HupHeng will not be responsible for any lost mails in connection to such returns or exchanges.

All items returned should have a Return Merchandise Note (RMN) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

REFUNDS

HupHeng reserves the right to review all returns and to determine if they fulfill the necessary return requirements.

Items can only be replaced with the same item in the same size, subject to availability, or for another product at the same price, subject to availability. Alternatively, you may opt for a credit refund.

HupHeng does not offer cash refunds.